KYC and Verification

At Lolly Spins, our commitment to responsible gaming and maintaining a secure environment for all players is paramount. Verifying your identity is a fundamental step in fulfilling our legal and regulatory obligations. This process helps us prevent fraud, combat money laundering, ensure that all our players are of legal age, and ultimately protect both your interests and the integrity of our platform. By confirming who you are, we can offer a safe, fair, and compliant gaming experience.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our customers. This is a critical component of anti-money laundering (AML) and counter-terrorist financing (CTF) regulations that Lolly Spins, like all licensed online gambling operators, must adhere to. KYC involves collecting and assessing specific documentation and information from you to confirm your identity, address, and sometimes your source of funds. It helps us understand who our players are, assess potential risks, and comply with legal requirements designed to prevent financial crime.

Identity verification is an ongoing process that may be triggered at various stages of your journey with Lolly Spins. Typically, we initiate verification:

• Upon registration of a new account.
• Before you make your first withdrawal.
• When your cumulative deposits or withdrawals reach certain thresholds.
• If there are changes to your personal information or payment methods.
• If our internal monitoring systems detect unusual or suspicious activity on your account.
• Periodically, as part of our ongoing compliance checks, even if you have been verified before.
• At the request of our licensing authority or other regulatory bodies.

We reserve the right to request verification at any time we deem necessary to comply with our legal obligations.

To complete our KYC procedures, we may request several types of documents. These requests are made to confirm different aspects of your identity and financial activity. The specific documents required can vary based on your jurisdiction, the information we already hold, and the nature of the verification trigger.

To confirm your identity, we typically require a clear, colour copy of one of the following government-issued identification documents:

• Passport: The photo page, ensuring all details are legible and the document is in date.
• National Identity Card: Both the front and back of the card, showing your full name, date of birth, photo, and expiry date.
• Driving Licence: Both the front and back of your full driving licence, ensuring it is current and clearly displays your photo, name, and date of birth.

The document must be valid, not expired, and clearly show your full name, date of birth, photograph, and signature (where applicable). The information on the document must match the details registered on your Lolly Spins account.

To verify your residential address, we require a recent document that clearly shows your full name and address, issued within the last three months. Acceptable documents include:

• Utility Bill: Such as electricity, gas, water, or internet bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognised financial institution.
• Credit Card Statement: A statement showing your billing address.
• Government-Issued Correspondence: Such as a tax statement or official letter.

The document must be dated within the last three months and clearly display your name and address matching your Lolly Spins account details. We cannot accept screenshots or editable digital documents, a PDF or a photograph of the original physical document is required.

To ensure the security of your transactions and prevent unauthorised use, we may need to verify the payment methods you use to deposit or withdraw funds. This involves:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six, and the last four digits of the card number, and the expiry date must be visible.
• E-wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and account ID.
• Bank Transfer: A copy of a bank statement or an online banking screenshot showing your name, bank account number, and the bank's logo.

The name on the payment method must match the name registered on your Lolly Spins account. Third-party payments are strictly prohibited.

In certain circumstances, particularly when transactions involve larger sums, we may be required to conduct Enhanced Due Diligence (EDD) and request information regarding your Source of Funds (SOF) or Source of Wealth (SOW). This is a regulatory requirement designed to prevent money laundering. Examples of documents we might request include:

• Payslips or employment contracts.
• Bank statements showing regular income.
• Proof of inheritance or gift.
• Property sale documentation.
• Company accounts or dividend statements.

Any information provided will be treated with the utmost confidentiality and used solely for compliance purposes. Lolly Spins will only request such information when legally mandated or when our risk assessment procedures indicate a need for further scrutiny.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, standard verification takes between 24 to 48 hours, though this can vary depending on the volume of requests and the clarity of the documents provided. You will be notified via email or through your Lolly Spins account once the verification is complete or if further information is required. During the verification process, certain account functionalities, such as withdrawals, may be temporarily restricted.

Lolly Spins takes the security and privacy of your personal information very seriously. All documents and data submitted for verification are handled in accordance with strict data protection regulations, including the General Data Protection Regulation (GDPR). Your documents are stored securely on encrypted servers with restricted access. We employ robust technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. We will never share your documents with third parties unless legally required to do so by a competent authority.

Lolly Spins is fully committed to combating money laundering and terrorist financing. Our KYC and verification procedures are integral to our comprehensive Anti-Money Laundering (AML) framework. We adhere to all applicable AML laws and regulations in our operating jurisdictions. This commitment means we monitor transactions, report suspicious activities to the relevant authorities, and implement stringent controls to ensure our platform is not used for illicit purposes. Your cooperation in the verification process is vital to maintaining a secure and compliant gaming environment for everyone.

Under no circumstances do we permit individuals under the legal gambling age to register or play at Lolly Spins. Age verification is a critical part of our KYC process. We rigorously check the age of all new registrants to prevent underage gambling. If we suspect that an account holder is underage, the account will be immediately suspended, all funds will be frozen, and any winnings will be voided. We may also report such instances to the relevant authorities. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling sites.

If there are delays in your verification, it is usually due to unclear documents, missing information, or discrepancies between the submitted details and your account registration. Our team will contact you to request additional or clearer documents. If verification is ultimately unsuccessful, for example, if we cannot confirm your identity or if you fail to provide the required information, your Lolly Spins account may be suspended or permanently closed. Any pending withdrawals may be cancelled, and deposits returned, subject to our legal and regulatory obligations. We will always communicate the reasons for such decisions, where permissible.

If you have any questions about the verification process, need assistance with submitting your documents, or encounter any issues, our customer support team is here to help. You can reach us via live chat, email, or telephone. Please visit the "Contact Us" section on the Lolly Spins website for detailed contact information. We understand that verification can sometimes seem complex, and we are committed to making the process as smooth and clear as possible for all our valued players.